TERMS AND CONDITIONS OF SALE

GENERAL CONDITIONS WINTER

The present general conditions of sale apply to sales made between the Hotel Chalet Alpen Valley (2843 Route de la Cry Cuchet - 74920 COMBLOUX) and the Customer.

Prices include VAT. Visitor's tax, governmental or local taxes may be requested in addition and will be paid on site. The amount of the tourist tax is likely to vary according to the legal provisions which could be taken.

The Conditions of Sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.

All reservations will be confirmed upon receipt of an initial deposit, with the balance due prior to the customer's arrival under the following conditions:

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FREEDOM RATE

- WARRANTY POLICY :

A 30% deposit will be required at the time of booking via a secure payment link that the hotel will send you by email. This link will be valid for 48 hours. If the payment is not confirmed and received, the hotel reserves the right to cancel the reservation.

- CANCELLATION POLICY :

Cancellation free of charge up to 14 days (12:00 GMT-1:00) before date of arrival. In the event of late cancellation or no show, the amount received will be retained as a cancellation fee.

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FLEXIBLE RATE

- WARRANTY POLICY :

A 30% deposit will be requested at the time of booking via a secure payment link that the hotel will send you by e-mail. This link is valid for 48 hours. Without validation and payment, the hotel reserves the right to cancel the reservation.

- CANCELLATION POLICY :

Cancellation free of charge up to 21 days (12:00 GMT-1:00) before dated'arrival. In case of late cancellation or no show, the total amount of the reservation will be collected as cancellation fee.‍‍

*For stays from December 19, 2026, to January 3, 2027: Cancellation is free of charge up to 42 days (12:00 p.m. GMT-1:00) before the arrival date. In the event of a late cancellation or no-show, the amount charged will be retained as a cancellation fee.

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NON-REFUNDABLE, NON-CANCELLABLE RATES

- WARRANTY POLICY :

The total amount, excluding tourist taxes, will be requested at the time of booking via a secure payment link that the hotel will send you by e-mail. This link is valid for 48 hours. Without validation and payment, the hotel reserves the right to cancel the reservation.

- CANCELLATION POLICY :

In the event of a cancellation or no-show, the amount collected will be retained as a cancellation fee.

**Our terms and cancellation policies are subject to change depending on the season (Summer – Winter – Trade Show Periods, etc.)

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EXCLUSIVE OFFER: UP TO 10% CREDIT TO SPEND DURING YOUR STAY!

Book now and enjoy a generous credit to spend in our restaurant and bars.

For any stay booked directly on our website, receive :

- Up to 10% credit based on the total amount of your accommodation. This credit is valid in the hotel restaurant and bars for the duration of your stay.

Offer valid for bookings made now for stays between now and March 30, 2026 (subject to availability).
The amount of the credit is calculated on the total price of the accommodation (excluding extras, taxes and fees).
The credit can only be used during the stay and in the hotel restaurant/bars concerned.
Credit is non-refundable, non-transferable and cannot be carried forward if not used.
Offer not applicable to group bookings (10 rooms or more) and cannot be combined with other promotions.
Certain dates may be subject to restrictions.

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PAYMENT TERMS

Online payment

For reservations made through the Chalet Alpen Valley website or through partner platforms, payments can be made by credit card (Visa, Mastercard, American Express) or via any other digital payment method available at the time of booking (including Apple Pay and Google Pay).

Payment is secured through a dedicated platform.

Payment on site

Payments made directly to Chalet Alpen Valley can be made in cash (up to the legal limits), by credit card (Visa, Mastercard, American Express), bank transfer, digital payment methods, vacation checks (ANCV) where applicable, as well as by corporate cards or bank guarantees under corporate contracts.

We do not accept payments by check.

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CHANGES & CANCELLATIONS

Cancellation by the hotelier

The reservation contract may be terminated by the hotel owner, without giving rise to the payment of damages to customers, in the event of an event constituting force majeure, or in the event of the hotel being unable to operate. Any deposits paid by the customer will be refunded.

Groups

Reservations for more than 5 rooms may be subject to special conditions and additional charges.

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CONDITIONS OF STAY & LIABILITY

At the time of booking, you will be asked for the number of people - adults and children - occupying the room, as well as the first and last names of each person. Under no circumstances may the number of people exceed the room's maximum capacity.

Pets under 9 kg are welcome. A pet supplement must be paid on booking or on arrival at the hotel.

Rooms available :

Arrival: We will do our best to have your room ready as soon as possible. Please note, however, that this will not be possible until 4:00 pm. Departure: Rooms must be vacated by 10:00 am.

For late departures, please contact reception. Additional charges may apply.

Any extras consumed by customers must be paid for on the day of departure by credit card or in cash at reception.

The Customer undertakes to respect private and communal areas and will be held responsible for any damage caused. Any behavior contrary to public decency or public order will lead the hotel management to ask the Customer to leave the establishment without compensation or reimbursement.

A set of house rules is available on the premises. Please read and respect them.

Claims

‍Anyrequest regarding a specific type or feature of accommodations is considered a preference and does not constitute a contractual guarantee. It does not entitle the guest to any compensation.

Your satisfaction is our top priority. If you have any complaints, it is important to report them while you are staying at the hotel; otherwise, any complaints must be submitted in writing within 10 days.

After contacting Customer Service or the Establishment to attempt to resolve the dispute amicably, if the response is negative or there is no response within sixty (60) days of that contact, the Customer may contact the Tourism and Travel Mediator (MTV) through the dedicated form on its website at www.mtv.travel, by mail at MTV, P.O. Box 30958, 75 383 PARIS cedex 08, or by email at administratif4@mtv.travel

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STATUTORY & REGULATORY TAXES

Any modification or introduction of new legal (VAT) or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the time of invoicing. Prices may be increased by different taxes in different cities/countries, and may be subject to change.

Information ‍

Prices do not include tourist tax, which must be paid on site. The tourist tax is subject to change depending on economic conditions and regulatory provisions leading to price variations such as: changes in the applicable VAT rate, introduction of new taxes ... etc..