PRIVACY POLICY

General information:

When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and time of the request. This information does not allow us to identify the identity of the user and this is not our purpose. We use the information collected for statistical purposes only, which mainly allow us to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, and telephone number, that you voluntarily provide to us as you browse our site. You may also pay for and use our services using a pseudonym or anonymized data, without providing us with the personal data mentioned above.

Cookies :

This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive that track your activity as you navigate our site, providing us with key data to help us make navigation easier. If cookies are stored on your computer, you will not have to enter all the data required to access this site each time you visit. This data allows us to customize our website to suit your tastes and needs as part of our overall effort to provide you with seamless access to our pages and services. If you do not want cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To learn how to configure your browser to handle cookies, please visit your browser's help center. You can delete the cookies already stored on your computer whenever you want. Please note that blocking cookies may limit access to certain features of our site and result in a less streamlined experience.

This cookie management policy (hereinafter the “Management Policy”) is offered by the company Hotel Alpen Valley, a simplified joint-stock company, with a share capital of €9,647,295, registered with the Montpellier Trade and Companies Register under number 901 977 512, with the following intra-community VAT number: FR 81901977512 and whose registered office is located at Le Néos II, 130 rue de la Jasse de Maurin, 34070 - Montpellier (hereinafter referred to as the “Company”).

This Cookie Management Policy informs you of your rights and the choices you can make regarding the deposit of cookies when using the site: https://www.alpenvalley.com/ (hereinafter the “Site”) published by the Company.

1. Object

In accordance with Article 82 of the Data Protection Act of 6 January 1978 as amended, taken in application of the provisions of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, your consent as a user must be obtained before any action aimed at storing information or accessing information stored in your terminal equipment.

Following the provisions of Articles 4(11) and 7 of the GDPR relating to the conditions applicable to consent, the CNIL adopted Deliberation No. 2020-091 of September 17, 2020 adopting guidelines relating to the application of Article 82 of the Law of January 6, 1978, as amended, to read and write operations in a user's terminal (in particular to "cookies and other trackers"), as well as Deliberation No. 2020-092 of September 17, 2020 adopting a recommendation proposing practical methods of compliance in the event of the use of "cookies and other trackers", presenting in particular examples and best practices of concrete methods of collecting consent and implementing trackers not subject to the latter.

2. What is a cookie?

Cookies are small files containing various textual information, usually consisting of letters and numbers. They are placed on your device (computer, tablet, smartphone, etc.) via your browser, by the website you visit.

This operation allows your devices to be recognized as soon as a connection is established between the Site's server and your browser. The main purpose of a cookie is therefore simply to allow the Site's server to adapt the content of the internet pages to your personal preferences, in order to personalize your visit to the Site.

The Site may therefore use several types of cookies:

- Session cookies: These cookies are temporary and stored in your browser's cookie file until you close it. These cookies are required for certain applications or features of the Site to function properly.

- Persistent cookies: The Site may use persistent cookies to improve your experience (e.g., by providing optimized browsing). These cookies remain in your browser's cookie file for a longer period of time. The length of time they are stored depends on your Internet browser's configuration choices. Persistent cookies allow information to be transmitted to a web server each time a person visits the Site, and may be used, among other things, to remember your preferences and choices for a website, or to target advertising. Persistent cookies are also called tracking cookies.

- Internal cookies: these cookies are installed by the Site at the time of your visit in order to improve your experience.

- Third-party cookies: these cookies are installed by third parties who may be partners of the Company. A third-party cookie corresponds to a file integrated via a browser by a site other than the one you are visiting, in order to store information locally and track your journey across multiple sites. These cookies are therefore not hosted on the Site.

These cookies are classified into several types: necessary cookies used for technical purposes, audience measurement cookies, advertising cookies, social media sharing cookies, etc.

3. What are cookies used for?

Cookies are used for different purposes:

- Strictly necessary cookies: they are essential for the operation of the Site and allow you to access secure areas such as your shopping cart, your personal space, etc.

- Analytical or performance cookies: these cookies allow the Company to understand the use and performance of the Site and to improve its operation. For example, they allow us to know which pages of the Site are most visited.

- Functional cookies: these cookies allow us to remember the choices you make in order to improve your experience on the Site.

For example, they are used to recognize you when you return to the Site, to remember the choices you have made, the items you have added to your basket, etc., and provide improved and personalized information on your preferences and consumption habits.

- Advertising cookies: these cookies collect information about your browsing habits in order to present you with advertisements tailored to your interests. These cookies record your visit to the Site, the pages you have visited and the links you have followed as well as your navigation outside the Site. They are also used to limit the number of times you see the same advertisement as well as to measure the effectiveness of advertising campaigns.

They are generally placed on the Site by third parties with the permission of the Company.

4. What cookies are present on the Site?

The cookies placed on the Site by the Company are as follows:

Analytical cookies

• _ga (Persistent cookie – 13 months – Domain: Hotel Alpen Valley)
  This cookie is used to distinguish users and collect analytical data on site usage.
• _ga_id * (Persistent cookie – 13 months – Domain: Hotel Alpen Valley)
  This cookie is used to maintain session state and track user interactions on the site.
• _gcl_au (Persistent cookie – 3 months – Domain: Hotel Alpen Valley)
  Used by Google AdSense to track the effectiveness of advertising campaigns across different websites.
• _gid (Persistent cookie – 1 day – Domain: Hotel Alpen Valley)
  Allows to store and update a unique value for each user visiting the site.
• __hp2_id. * (Persistent cookie – 6 months – Domain: Namastay)
  This cookie is used to track user interactions.
• cee (Persistent cookie – 3 months – Domain: Stape)
  Used to collect analytical data about user interactions with the site.

Advertising cookies

• _fbp (Persistent cookie – 3 months – Domain: Hotel Alpen Valley)
  Used by Facebook to store and track visits to websites for targeted advertising purposes.

Functional cookies

• axeptio_cookies , axeptio_authorized_vendors , axeptio_all_vendors (Persistent cookies – 1 year – Domain: Axeptio)
  These cookies are used to store the user's consent regarding the use of cookies on the site, and to list all potential service providers on the site.
• __cf_bm (Session cookie – 30 minutes – Domain: Cloudflare)
  Helps identify and mitigate automated traffic to protect the site from malicious bots.

Strictly necessary cookies

• _cfuvid (Session cookie – end of session – Domain: Cloudflare)
  Used to maintain user sessions and manage security settings.
• rc::c (Session cookie – end of session – Domain: Google)
  Used to distinguish humans from bots to protect the site from malicious attacks.

The Company cannot guarantee the exhaustiveness of the list of cookies presented above.

The Company undertakes, as far as possible, to update it regularly and to alert you in the event of a major change concerning the deposit of cookies on the Site.

5. What personal data are collected by cookies?

The cookies used on the Site collect your following personal data:

- IP address;

- Web browser;

- Date and time of the visit;

- Operating system;

- Internet service provider.

6. How long is personal data collected by cookies stored?

Personal data collected through cookies on the Site are kept for a maximum period of 13 months.

Cookies are stored for a maximum period of 13 months.

Your choice to accept or not the deposit of cookies on the Site will be kept by the Company for a maximum period of 12 months.

7. What are your choices?

7.1 Cookie banner

When you first connect to the Site, a banner informs you of the use of cookies and invites you to accept or refuse the use of these cookies.

Accepting or refusing the use of cookies has no impact on your browsing on the Site, with the exception of cookies strictly necessary for the operation of the Site or for an online communication service that you have requested.

The Site uses cookies that ensure access and important features of the Site (necessary cookies).

These cookies do not require your consent. You are informed that accepting these cookies is a necessary condition for accessing and using the Site and that if you refuse, you may be exposed to potentially negative effects (normal browsing on the Site is not guaranteed).

The information banner includes:

- the identity of the data controller;

- the precise purposes of the cookies used;

- the possibility to withdraw your consent at any time.  

In accordance with deliberation no. 2020-092 of September 17, 2020 adopting a recommendation proposing practical methods of compliance in the event of use of "cookies and other trackers" from the CNIL, you must be able to accept or refuse the use of cookies with the same degree of simplicity.

To this end, you have the option of clicking on a button to refuse the deposit of all cookies, which has the same format and is placed at the same level as the button to accept the deposit of all cookies.

You also have the option to accept or not (except for necessary cookies) the deposit of each cookie on your browser.  

To ensure that your consent is free, informed and unequivocal, the banner will not disappear until you have accepted or refused cookies.

No unnecessary cookies will be placed on your browser until you accept or reject cookies.

Unless you have given your prior consent, cookies will not be placed or read: 

- if you go to the Site (home page or directly to another page of the Site) and do not continue browsing: a simple lack of action cannot be considered an expression of will on your part;

- or if you click on the link in the banner allowing you to configure cookies and, if applicable, that you refuse the deposit of cookies. 

You can change your choices at any time by clicking on the information banner accessible on the Site.

7.2. Configuration via your web browser

You can accept the use of cookies or choose to disable them at any time. This setting is usually done from your browser.

This can be configured to notify you of cookies that are placed on your device and ask you whether or not to accept them.

Each browser's configuration is different.

It is described in your browser's help menu, which will allow you to know how to modify your cookie preferences.

7.2.1. If you are using Mozilla's Firefox browser

Cookies – information that websites store on your computer | Firefox Support

- Click on the menu button and select “Options”.

- Select the “Privacy” panel.

- Set the “Retention Rules” menu to “Use custom settings for history”.

- Uncheck the “Accept cookies” box.

- All changes you made will be automatically saved .

 7.2.2. If you are using Microsoft's Internet Explorer browser

Delete and manage cookies

- Click on the Tools button, then on “Internet Options”.

- Click on the “Privacy” tab, then under “Settings”, move the slider up to block all cookies or down to allow all cookies, then click OK.

7.2.3. If you are using Google's Google Chrome browser

Delete, allow, and manage cookies in Chrome - Android - Google Chrome Help

- Select the Chrome menu icon.

- Select “Settings”.

- At the bottom of the page, select “Show advanced settings”.

- In the “Privacy” section, select “Content settings”.

- Select “Block all sites from storing data”.

- Select OK .

7.2.4. If you are using Apple's Safari browser

Legal - Use of Cookies

- Click on “Settings” > “Safari” > “Privacy” > “Cookies and website data”

Clear history and saved cookies in Safari on your iPhone, iPad, or iPod touch and Manage cookies and website data in Safari on Mac

7.2.5. If you are using the Opera browser from Opera Software

Opera Web preferences – Opera Help

8. Modification of this Management Policy

This Management Policy may be modified. The Company therefore advises you to regularly consult this page of the Site. In the event of a significant modification to the Management Policy, the Company will notify you of these modifications.

9. More information

For more information on the use of cookies, you can consult the CNIL website.

10. Contact the Company

For any questions about this Management Policy and the use of cookies placed on the Site, you can contact the Company at the following email address: dpo@369degres.com or at the following postal address: Société 369°, Le Néos II, 130 rue de la Jasse de Maurin, 34070 – Montpellier.

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Disclosure of data to third parties:

Unless otherwise stated in this statement, any data you share with us, or that we collect from you while you are browsing our site, will be kept secret and will not be disclosed to third parties, except as required by law or as necessary to fulfill the contractual relationship you have entered into. Third party companies and associates, including online payment companies, will only have access to this data when necessary to process your order. In such cases, we will ensure that the scope of the data transfer is kept to the agreed minimum essential. We also impose a strict data protection policy regarding the personal data you provide to us or that we find. By following this policy, we comply with the provisions of the data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws as set out in our privacy policy.

Google Analytics:

This website uses Google Analytics, an analytics service operated by Google that helps sites understand how to personalize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To learn more about Google Analytics, visit the official page.

Google Adwords Remarketing:

We use Google AdWords Remarketing for Internet advertising purposes. The AdWords remarketing program allows us to display relevant ads based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Through the Google AdWords Remarketing program, we are able to tailor our marketing to meet your needs and display only those ads that you are likely to like.

Facebook: personalized audience pixel (personalized audience of your website):

A Facebook Custom Audience Pixel is a piece of JavaScript code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. Among the information collected by the pixel is the user's browsing session which is sent to Facebook along with a hashed ID and the URL the user visited. Each Facebook user has a unique Facebook ID, regardless of device, which helps us track visitors as they access our site from different types of devices. We use this data for marketing purposes and specifically to target ads with the Facebook Advertising Platform.

Newsletter :

You will only receive promotional information via our newsletter if you give us permission to use your e-mail address for this purpose. Our site or its affiliates will never send you newsletters or promotional e-mails unless you have subscribed to them. By subscribing to our newsletter, you can choose your areas of interest in order to receive related e-mails. We use this information and your personal data to send you information that is of interest to you. If you prefer to unsubscribe from our newsletter or promotional emails, you can click on the unsubscribe link at the bottom of our emails.

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